Check-in Procedure

CHECK-IN PROCEDURE:

Please note: Our properties are private unique owner's homes/apartments in private residential buildings dotted around best streets/locations in inner Melbourne, hence we don't have a reception or anything. We're no hotel.

So either (depends on your arrival time):

1) We meet you in person if arriving during business hours. OR 2) We provide self check-in details (24-72hours before check-in day) via your booking email,

Please read on:

A) Effectively one of our team will meet yourself/group, at time that suits you after check-in time OR

B) 24-72hours prior to arrival we will email and SMS "After-Hours / Self Check-in" details (Eg. if arriving late). Our homes can be checked into 24hours a day with phone support if you require. We either provide lock box access details or leave keys under your name with Concierge/Security. It depends on the property/building you have booked. We will arrange with you personally either way in week leading up to you stay.

On your check-in day it's VERY IMPORTANT you SMS/Call when 30-60mins away from apartment
on PH: +61(0)422 363 179 so we can firm up a time to meet. If you simply turn up at a building unannounced it may lead to a delay check-ing in.

YOUR FLIGHT/DETAILS:

BUT please advise your Flight Details and ETA in local area when they come to hand, so we have a guide to your arrival. These are private unique owner's homes/apartments often in private residential buildings, hence we don't have a reception or anything.

One of the team will contact you by email/phone a few days prior to your stay but any questions in meantime please let us know,

Thanks again and we look forward to welcoming you to South Yarra! - Voted the most liveable suburb in the most liveable city in the world.

- Relax Apartments
PH: +61(0)422 363 179
Email: alex@relaxapartments.com.au.